Reject Code IND-031-04 The IRS isnt finding my AGI from last year, please help

[nasp]

Last year, my return was accepted but I received notification from the IRS stating that I needed to verify my identity in order to receive my return. I didnt verify my identity until a few days ago. I dont know if or when I will receive the return from last year. Is there a way to check? I have already checked on the IRS website and they still do not have 2020 return available. It shows that it wasnt filed yet. Another issue, I tried filing my 2021 return this year andafter submitting them, they were REJECTED because its being said that the AGI for 2020 is incorrect. They dont have 2020 return on file, and I definitely filed it. If I put 0 to fix the error, wouldnt the IRS pick that up as an error once the return is done processing or finally shows up in the system? What should I do to move forward?

[Critter-3]

Ok ... because they did not process the 2020 return yet it is obviously not in the system ... just enter a zero for the AGI instead ...  if that doesn't work then mailing in the return will be your only option. 

[nasp]

@Critter-3 If I put 0 would that interfere with the IRS system because its going to comeback that my AGI isnt 0 once it does process?

[HeatherPLO]

@nasp

Please see our Help Article for locating your AGI.  This includes various scenarios whether or not you have filed for 2020. 

If none of those methods work, you will need to mail in your return.