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Refund for Paid Turbo Tax Software

I paid $87.99 for 2017 Software and It will not download. How do I get my money back?

3 Replies
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Level 15

Refund for Paid Turbo Tax Software

You will have to contact Customer Support during regular business hours in order to get your money back.

 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Highlighted
Level 15

Refund for Paid Turbo Tax Software

"I paid $87.99 for 2017 Software and It will not download."

 

There should be a solution for that.   What happens when you try to download the software at this link? 

https://shopping.turbotax.intuit.com/app/downloads/

 

What is the roadblock?  Is there any error message?    Or does nothing happen when you click the blue download button?

 

Have you tried downloading it with a different browser?

 

If it can't be resolved in this forum, Customer Support can likely help you download it while you remain on the phone, or can refund your money.

Highlighted
Level 15

Refund for Paid Turbo Tax Software

What kind of computer are you trying to install it on?