Recaptcha error on import

[Cjeverett]

I have cleared cookies,  restarted my laptop, signed in, still getting error message when I try to import tax documents from Vanguard.

[othertwiz]

I have the same error.  Even after signing on to Intuit

[millerte53]

I can't import 1099s from Ally or Vanguard.  I keep getting the same ReCAPTCHA error as other folks.

I assume this is a TT issue since folks are having the problem with multiple financial institutions.
TT Support: PLEASE FIX!

[jpl1942]

Same - latest version, logged into Intuit, 1099 is available on Vanguard, but getting this message:

ERROR for site owner: Invalid site key

[cheesefarts]

same here. doesnt work with etrade.

[siege990]

Add me to the list. macOS 15.3, TT version 2024.r15.016 (build date 1/23/25, 10:00:14pm)

[gdirst]

Exact same issue with me, receive "ERROR for site owner: Invalid site key" when attempting to import both Vanguard Brokerage and Ally tax information.

[pesweet54]

If you are using a Mac, try clearing cache in Safari, then reboot.

Settings>Privacy>Manage Website Data>Remove All>Done

Reboot Mac

[edlo]

I spoke with customer support.  The technical team is aware of the issue and are working on a solution.  No ETA.  I recommended that they post a message here.

[Beat2]

I have same problem with importing documents from Vanguard.  Desktop version. message;  Error for site owner.  Invalid site key.  Gotcha etc.  We have all of our 1099 documents from 2024 tax year from Vanguard, and none of those documents could be imported on Turbo Tax premium.   Yes, I have Windows 11.  

Intuit service team tried to help me today 1/30/25 to no avail.  Regards Beat2

[ddecensoMD]

Yes, signing in to Intuit on TurboTax resolved the problem for me! Thanks so much!

[fw53]

If you are using a vpn try turning it off and then try your download.  Worked for me today!

[SDK21]

Same here. Vanguard (brokerage) get 

Error for site owner: invalid site key.     ReCAPTCHA

Last 5 years had no problem importing from Vanguard. What's going on?

Turbotax: Please fix!

[sarahemarsh]

I turned off my VPN and it worked!

[Taxachusetts]

In this time of frighteningly radical changes in the US, it's reassuring that Turbotax continues its long-standing tradition of releasing software that doesn't work the first time.