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tax211
Returning Member

Won't download from cd

using turbo premier for a number of years but when loading cd and clicking the install it takes it to the consent option and the drops out when clicking any area of the agreement.  Been using for a number of years w/o this problem. 

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2 Replies
CatinaT1
Expert Alumni

Won't download from cd

Here is an FAQ that should answer your questions: How do I install and activate my TurboTax Desktop product? 

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Won't download from cd

Use the download method instead of the CD. It has more advantages over the CD and will be the current updated version and may fix installing errors the CD has. Then you can also download it another computer or if you need to reinstall it. Or just buy the Download from Turbo Tax or Costco etc.


There should be a card in the CD case or on the CD envelope that says how to download it and you will need the 14 or 16 digit code from it to enter.


How to download Turbo Tax instead of using the CD
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

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