Why was the Feedback Option Removed?

Forum|Forum|4 years ago
March 22, 2022
4 replies
0 views

That is a rhetorical question. In past years you were able to provide feedback to TurboTax from basically anywhere within the program. I am very sorry to see that feature has been removed. I find no good methods for providing much needed feedback.

Kat11_2

Alumni - Champ

I fully agree. Not sure why the "public" option to provide feedback was removed.

I'm happy to share feedback with TurboTax Moderators if you'd care to post it here.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

arnoldgf

Level 2

Email is a quick, easy way to provide feedback.

In suggestions on How to Print Worksheets, I counted 7-8 steps to get to the final solution to view or print all of the worksheets. This is what I have done for the past 5+ years to access the worksheets. Do you think this is a bit excessive for an $89 product in 2021? Why are there no workarounds? Why are there no explanations, when you are in the program, on how to access the worksheets?

In general, here is my feedback after using TurboTax to complete my 2021 Income Taxes. I was asked at least 4-5 times why my 1099-R 401K rollover to a traditional IRA was NOT taxable. One simple question asking if it was a 401K rollover would have saved 4 questions!

In other areas, I had to stop counting the number of times I was asked the same question over and over. WHY is this necessary? In addition, some questions are asked and the answers are already in other areas of TurboTax. In several cases, the answers were in the Help or ? sections.

The repetitive nature of these questions makes the use of TurboTax an arduous process to get income taxes done.

Kat11_2

Alumni - Champ

@arnoldgf Thanks for the feedback! Your insightful suggestions, too, have been shared to the Moderators' feedback area.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

Geesou13

Level 2

Yes! Feedback! I get upset that they readily advertise “free free free” and I imagine that’s only for teenagers filing an EZ. I get upset when I forget that the “upgrade” fee is accrued twice! One for fed and state each. I don't get much back, like most of us, and to have $108+ tax at the end is nauseating. Anyone recommend another service?

gmott18

Level 5

I have lots of feedback as well. Several Live agents disconnected and didnt call back.

ALso, one wasnt at their phone but i could hear noises in background.

ALso, the times they say you have to wait are off. It said 5 min today and it has been about 40 minutes. They should also know that that ping message only works if u are on the site, not in application, at least for me that is the case. i have to use shift enter. All depends on who answers as to how good the advice will be.

gmott18

Level 5

Feedback is a great thing. Should always have a clear path to voice your feedback , suggestions, issues. That way, the next season can be even better. That is probably the most important thing and a way to get to know what your customers want. Anyway, why is there not Live support for the downloadable version??? it works, you can share screen with shift-enter. I dont understand why the download is not sold with LIVE. Please work on that.