I have lots of feedback as well. Several Live agents disconnected and didnt call back.
ALso, one wasnt at their phone but i could hear noises in background.
ALso, the times they say you have to wait are off. It said 5 min today and it has been about 40 minutes. They should also know that that ping message only works if u are on the site, not in application, at least for me that is the case. i have to use shift enter. All depends on who answers as to how good the advice will be.
