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The Tools Center is accessed by clicking on Tax Tools in the left hand column, then clicking on Tools (see screenshot)
Minh,
I can't find the tax tools. I am working on an iMac. I do not have the same screen shot you showed.
I am due a state refund from two states - the forms reflect this. Problem is that one of the state refunds is showing $0 while the detail form does reflect the correct amount. The panel on the left shows the correct federal and one of the state refunds.
How do I correct this? Someone said to access tax tools but I can't find it.
Are you using a desktop version of TurboTax?
Tools and Tax Tools are on the Online versions since Desktop has Forms Mode (top right) which allows you to look at the forms.
I downloaded the program using the code provided when I purchased Turbo Tax so I assume this is the online version. If not, please let me know. I see Forms in the upper left hand corner when I access my return.
Below that there are boxes that show the amount of my federal return and lists three state returns. One of the state returns I don't use, one has the correct amount and the third is showing no refund although the forms definitely shows all the details and shows a refund.
In checking some suggestions from community, someone said click on tax tools but I can't find it anywhere on the screen.
Do you now why the refund isn't showing and have any recommendations on how to fix?
Thank you for your help.
It sounds like you downloaded TurboTax Desktop on a Mac, is that correct?
Just because you downloaded the program does not mean you are using the Online version. The CD and/or download are the Desktop programs. In the Online version you use your web browser and log into an online account each time.
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