I downloaded the program using the code provided when I purchased Turbo Tax so I assume this is the online version. If not, please let me know. I see Forms in the upper left hand corner when I access my return.
Below that there are boxes that show the amount of my federal return and lists three state returns. One of the state returns I don't use, one has the correct amount and the third is showing no refund although the forms definitely shows all the details and shows a refund.
In checking some suggestions from community, someone said click on tax tools but I can't find it anywhere on the screen.
Do you now why the refund isn't showing and have any recommendations on how to fix?
Thank you for your help.
