We have problems verifying your personal info We're working on a solution. Once we have more details, we'll reach out to help you create your account.

[Saneata]

The same issues a year later...

[EleciaM]

What did they do for you to do it? 

[Lexluther1]

.

[EleciaM]

I figured it out it actually was my email. Even though I changed both turbo tax and ck to my new email it wouldn’t verify. I had to regain access to a very old email account that I used when I first started using turbo tax in 2018 Once I gained access to that I switched my ck account back to that same old email. Once I did that and redid my taxes everything went fine. They where even able to input most of my information and import my w2s. Got accepted and the advance in less than an hour. 

[HeyJessi]

Unfortunately my situation is not that simple. Credit Karma somehow has changed my birthday to 5 days off my actual birthday. They said I do not have the ability to change it, and neither do they. I don't see how, as I would never have been able to make an account with them or get a refund through them had my birthday been 5 entire days off. So I closed all my accounts, credit karma included. If I can't make money from CK, they're not making money off of me having a CK account.. plain and simple. 

[mbmc]

Yes they couldn't resolve so I filed with H&R with no issues.  And closed my credit Karma account.   

[Hwillett402]

try to get my tax advance 

[KiroFam]

This is so true, another year and credit karma still hasn't resolved the issue.

[KiroFam]

Nothing has worked! Credit Karma just keeps saying the same thing to me! It is now a year later and they keep saying the same thing over and over and over. I think combining with Credit karma was a mistake on turbo tax and Intuit! Nothing has worked right since!

[KiroFam]

I said the same exact thing to them!

[KiroFam]

Over a year later and still no resolution to it! Credit Karma keeps telling me they can't reopen it, I am like reopen??? It was never opened in the first place!!!!!!!! It is a known issue but yet still an issue since you joined forces with Credit Karma. This is so annoying that 2 nationwide companies can't figure this out! I love Turbotax and have been using them for over 10 years, since before it was done online and done through a software cd! So, I blame Credit Karma for everything!

[jamesmininno]

We were unable to verify your info. The Credit Karma member must be the same person as the primary taxpayer applying for Refund Advance    HAVE THE SAME PROBLEM IN 2024!!!!!!!!!

[Annme367]

Same problem now. Wth. They want me to connect them tomorrow. Ooo I'm mad upset. My taxes came in but where are they Turbo tax?