Unable to pay for state e-file on desktop or over the phone or on desktop program. Customer service cant help

[username122]

This is an issue on the side of TurboTax. 
the method of using your federal return to pay for efile only works if you’re getting $45+ return. If you owe, you can’t do it. 

the issue is that the payment portal on TurboTax’s desktop doesn’t work. It fails. 
so you can call to order by phone but the customer service isn’t able to input the order (on their end, the place to enter the serial number is greyed out, but we have to provide the serial number for the purchase so they can give a confirmation number in return.)

I came across a lovely TurboTax employee this time. She listened, she believed what I was saying, she reached out for technical help on their end and someone helped her process the order and provide me a confirmation number. 

so the issue is two fold:

- payment for efile doesn’t work on desktop TurboTax 

- calling in to purchase efile also doesn’t work on their end (the place to enter serial number is greyed out) and they need to get technical support to process the purchase 

I got the same questions many times. It’s not a setup issue, it’s not a card issue, there is nothing the customer can do. 

[RJ Soukup]

Error when you try to pay is "Hmm, we seem to have hit a snag.  Try again later"

System is up to date, in fact recently reinstalled.  This error appears to have been going on for over 1 year without resolution.