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klmk
New Member

How do I report TurboTax Software Errors?

Hi, I believe there is a software error in the Colorado state software “Pension and Annuity Exclusion Worksheet”. The software is incorrect in line 2C or 3A (it compares these two lines).

 

CMW38
Returning Member

How do I report TurboTax Software Errors?

This refers to Form 8606, Line 7.  My 2020 software is including a distribution from an inherited IRA on line 7 and it should not be included.  I have 2 distributions - one from a traditional IRA and one from an inherited IRA.  Both are being reported on Line 7, but only the distribution from the traditional IRA should be.

How do I report TurboTax Software Errors?


@CMW38 wrote:

This refers to Form 8606, Line 7.  My 2020 software is including a distribution from an inherited IRA on line 7 and it should not be included.  I have 2 distributions - one from a traditional IRA and one from an inherited IRA.  Both are being reported on Line 7, but only the distribution from the traditional IRA should be.


You appear to be correct.    I tested that and it does appear that there is bug that added a 1099-R with a code 4 inherited from a non-spouse to line 7 on the 8606.  Inherited 8606's cannot be combined with your own.

 

I have reported it.

 

But as a workaround, go back and edit the inherited 1099-R.   When it asks if the inherited IRA had a non-deductible basis answer "yes", then recheck the "no" button.  That appears to remove the erroneous amount form line 7.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
BrendaCC
New Member

How do I report TurboTax Software Errors?

I just entered the data for a state pension 1099-R. I am being asked to verify some data, but the boxes I am supposed to reference on the 1099-R don't match up with what TurboTax is asking.
TurboTax page: Let's Verify This Entry
TurboTax: State (Box 13)  - The 1099-R has "Date of payment" for box 13 (State is in Box 15)
TurboTax: State ID (Box 13) - same comment as above (State ID is in Box 15)
TurboTax: State Dist. Amt (Box 14) - The 1099-R has "State tax withheld" for box 14 (should be box 16)
TurboTax: Amount Withheld (Box 12) - The 1099-R has "FATCA filing requirement" for box 12 (should box 14)
So basically, it's all mixed up and I think the program needs to be corrected. The previous page had the boxes labeled correctly.

vdrobny
Returning Member

How do I report TurboTax Software Errors?

I found an error in Turbotax 2020.

Issue with entering info from W-2

 

Entering info into Box 12 code V:

the number entered into this box increases the federal Tax by the same number. 

 

It should not have this effect

DavidH21
New Member

How do I report TurboTax Software Errors?

I am using a 2019 MacBook Pro with the latest 11.1 Big Sur operating system.  I have the most current TT update from 1/28/2021.   Bug: TT hangs when trying to print Federal plus OR returns together.   TT also will hang when printing OR return by itself.  However I can print federal return by itself.  

How do I report TurboTax Software Errors?


@DavidH21 wrote:

I am using a 2019 MacBook Pro with the latest 11.1 Big Sur operating system.  I have the most current TT update from 1/28/2021.   Bug: TT hangs when trying to print Federal plus OR returns together.   TT also will hang when printing OR return by itself.  However I can print federal return by itself.  

 


If by "hang" you mean a spinning beachball---

 

That happened on some Macs in 2018 and 2019 also.   TurboTax does not have a print function,  the TurboTax "print" just calls the built-in Apple OS print function that brings up the Apple print dialog screen.

 

If this is the same thing, then this was seemed to be caused by some other process in the Mac blocking the print function call (TurboTax makes the call, but the Apple print function never receives it.).   One Mac user traced it to a part of virus software that they had once installed but did not totally uninstall.    

 

Many users found that if the just printed the state and waited long enough (a half hour or more) it would eventually print - and after the first print then subsequent prints worked fine.  (You might try that - I would be interested to know if it will print if you wait long enough).   Another thing to try is restarting the Mac in the "safe mode" that stops many background processes from running.

https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac

 

The true cause of this has never been found because nobody has been able to reproduce the problem on a Mac that is not having that problem - it is hard to fix something that cannot be reproduced and only occurs on

a few specific Macs that they do not have physical access to.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
mec0510
New Member

How do I report TurboTax Software Errors?

I had a RMD for which I received a 1099-R.  Upon entering the 1099-R information, the system allowed me to enter the amount repaid to my IRA.  The system then presented me with a screen that said the 1099-R distribution would not be included in my taxable income (which I expected).  However, the tax I own is significantly overstated.  When looking at the detail "Here's a Picture of Your 2020 Income", the IRA RMD and the Pension RMD shows as taxable.   The totals of these amounts equal the amount that my income is overstated thus causing the overstated tax owed.

How do I report TurboTax Software Errors?


@mec0510 wrote:

I had a RMD for which I received a 1099-R.  Upon entering the 1099-R information, the system allowed me to enter the amount repaid to my IRA.  The system then presented me with a screen that said the 1099-R distribution would not be included in my taxable income (which I expected).  However, the tax I own is significantly overstated.  When looking at the detail "Here's a Picture of Your 2020 Income", the IRA RMD and the Pension RMD shows as taxable.   The totals of these amounts equal the amount that my income is overstated thus causing the overstated tax owed.


It will show as income on the summary screen which shows gross income, not taxable income.

The IRS requires reporting all income on a *income* tax return - taxable and not-taxable.

The income will be reported on line 4a (or 4c) and 4b (or 4d) on the 1040 form with the word “ROLLOVER” next to it if it was a rollover.

The taxable amount will go on the 1040 line 4b (or 4d). In the case of a rollover, nothing goes on 4b (or 4d).

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

How do I report TurboTax Software Errors?

TT 2020 has incorrect Box numbers on page "Let's verify this entry" for Form 1099-R.  Box numbers do not match what TT uses on the previous page entry where you enter the NC state numbers.  The Box numbers are right when you enter info from the 1099-R.  But then when you verify the NC state numbers, the Box numbers are incorrect.  I'm ignoring the Box numbers for now and still entering the correct entries. 

How do I report TurboTax Software Errors?


@NC-tax-mom wrote:

TT 2020 has incorrect Box numbers on page "Let's verify this entry" for Form 1099-R.  Box numbers do not match what TT uses on the previous page entry where you enter the NC state numbers.  The Box numbers are right when you enter info from the 1099-R.  But then when you verify the NC state numbers, the Box numbers are incorrect.  I'm ignoring the Box numbers for now and still entering the correct entries. 


Yes, that has been reported by many and will be fixed in an update - is is simply that the labels were not changed with the new form numbers.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
RDre4500
Returning Member

How do I report TurboTax Software Errors?

In 2020's Turbo Tax, for mortgages that have an interest limitation, by either the $750,000 or $1,000,000 limit depending on the date or origination, there is an automatic calculation. However, the interest calculation does not ask about or take into consideration the exception as noted in Publication 936 (or the Code) for mortgages that should qualify for the larger $1M limitation since they originated after 12/15/17 but were in contract before.

 

"Exception. A taxpayer who enters into a written binding contract before December 15, 2017, to close on the purchase of a principal residence before January 1, 2018, and who purchases such residence before April 1, 2018, is considered to have incurred the home acquisition debt prior to December 16, 2017."

 

I qualify for the exception. In last year's version, the software asked you if you were limited in your interest deduction to enter the deductible amount. While this may have been hard for some taxpayers ,and I can see why it moved to an automatic calculation, prior year's software provided an avenue to enter the amount. Instead the software has calculated the limit based on the $750K limit because the mortgage originated after 12/16/17, even though the exception was met.

 

Another benefit of being able to input the interest is that it was easy to multiply limit times my interest rate. The automatic calculator's amount is off $35. Minimal, but still.

CMW38
Returning Member

How do I report TurboTax Software Errors?

Thanks.  I tried the workaround you suggested and it worked.

How do I report TurboTax Software Errors?

I am using the 2020 Home and Business.  I have a small refund due on my Illinois taxes.  I would like to apply this to my 2021 estimated state taxes. The form wont let me do it. if I i try to override it gives me several errors.

Irene2805
Expert Alumni

How do I report TurboTax Software Errors?

To apply your refund to your 2021 Illinois taxes, please follow these steps:

  1. Go back into your IL return.
  2. In the Other situations section, click Edit.
  3. Click the Start/Revisit box next to Estimate tax payments for next year.
  4. On the screen, Do You Want to Pay Illinois Estimated Taxes for 2021? click the Yes box [even though you're just applying the overpayment]
  5. Just click through the screens, until you reach Apply Overpayment?  Click the radio button next to Apply All and click Continue.
  6. The next screen will acknowledge that you chose to apply your refund to next year.

@scifi0425

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