@DavidH21 wrote:
I am using a 2019 MacBook Pro with the latest 11.1 Big Sur operating system. I have the most current TT update from 1/28/2021. Bug: TT hangs when trying to print Federal plus OR returns together. TT also will hang when printing OR return by itself. However I can print federal return by itself.
If by "hang" you mean a spinning beachball---
That happened on some Macs in 2018 and 2019 also. TurboTax does not have a print function, the TurboTax "print" just calls the built-in Apple OS print function that brings up the Apple print dialog screen.
If this is the same thing, then this was seemed to be caused by some other process in the Mac blocking the print function call (TurboTax makes the call, but the Apple print function never receives it.). One Mac user traced it to a part of virus software that they had once installed but did not totally uninstall.
Many users found that if the just printed the state and waited long enough (a half hour or more) it would eventually print - and after the first print then subsequent prints worked fine. (You might try that - I would be interested to know if it will print if you wait long enough). Another thing to try is restarting the Mac in the "safe mode" that stops many background processes from running.
https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac
The true cause of this has never been found because nobody has been able to reproduce the problem on a Mac that is not having that problem - it is hard to fix something that cannot be reproduced and only occurs on
a few specific Macs that they do not have physical access to.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
