Did you use the Online version or the Desktop CD/Download program? I always buy the Desktop program in stores. You can get it for less. And if you use the Desktop program it has more advantages and features over the Online version. And you can buy a lower version. I never have any trouble installing it or filing. Just don't opt to have any fees deducted from your refund. That is expensive and has been causing delays. I got my state refund back in 5 days. And federal in 2 weeks.