TurboTax miscalculated my taxable income as adjusted gross income and resulting in higher Federal and State payment

[laura90025]

I don't have "open return" option.  My taxes are already filed on April 2, 2025.

[VolvoGirl]

Is your tax return open in the program?  If not go up to File-Open Tax Return.   You didn’t say if you are on Windows or Mac.  

[laura90025]

I am using a desktop. HP laptop.  On my left, I only have 

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[laura90025]

These are the options:

Amend (change) return

Download/print return (PDF)

My Docs

Smart Insights™

View adjusted gross income (AGI)

View order details

View efile details

Download .tax file

[VolvoGirl]

Oh then you are not using the Turbo Tax Desktop program installed on your computer.   You are in the Online version.  

Do you see Add a State anywhere?  That will let you back into your return.  Then…..

TurboTax Online

1. Sign into your online account and select Take me to my return

2. Locate the Tax Tools on the left hand side of the screen.

3. A Drop down will appear. Click on Tools, then Share my file with agent.

5. This will generate a message that a diagnostic copy will be created. Click on OK, the tax file gets sanitized and transmitted to us.

6. Please provide the Token Number that was generated onto a response and we will give it to the moderator.