TurboTax Claims Forms Not Available, IRS Says They Are

[jbuchal]

I can't file because TurboTax Home & Business 2020 says:  Schedule C, 8606-T, 8889-T, 4562, and 8995A are not available.  But the IRS website at https://www.irs.gov/e-file-providers/list-of-available-free-file-fillable-forms#Form4562

Says they are.  Is this some sort of defect in my TurboTax installation (I have repeatedly tried to update), or is something else going on?

[jbuchal]

I now see all these forms are listed as available on the TurboTax site too:  https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_fed_windows_individual.htm...

So this is looking like a program bug--how does one get support for this?

[DavidD66]

You will need to contact Customer Support.  To do so, start by clicking on TurboTax - Contact Us This will help ensure that your return is properly routed.

[Wkyote]

All I need is the Stolen Identity form. I have the letter and code number, provided by the IRS. I completed my return three weeks ago and it’s sitting until Turbo Tax gets their act together. 

[DoninGA]

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@Wkyote wrote:

All I need is the Stolen Identity form. I have the letter and code number, provided by the IRS. I completed my return three weeks ago and it’s sitting until Turbo Tax gets their act together. 

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Since the Form 14039 Identity Theft Affidavit can only be printed and mailed or faxed, it cannot be e-filed, just use the IRS Form 14039 on the IRS website to complete, print, sign, date and mail or fax to the IRS - https://www.irs.gov/pub/irs-pdf/f14039.pdf