TurboTax Advantage

[joepatti]

I went to the TurboTax Advantage website and signed up. It said I would be charged in November when the 2026 TurboTax products become available. It also said I could check status along the way and cancel if decide I don't want the service. However, I am unable to find  the order, and when I try to search it asks for an order number which I never received. Called (800) 446-8848 and they were unfamiliar with the Advantage service and switched me around until I got dead silence on phone after 40 minutes. I have no way of knowing if the order was processed or fell through the cracks. What next?

[LeticiaF1]

In the email that you should have received is an activation link, some accounts aren’t fully activated until that link is used.  It could be that your account never activated.  You can request a new activation email from IDNotify support.  To contact IDNotify Customer Support directly so they can verify the account and reset access:

• US phone: 1-877-343-6569 (IDNotify by Experian)

[VolvoGirl]

When did you sign up?   It may have been too late to get the current year program.   Then you won’t get charged until next November when the 2026 tax program comes out for returns we file in 2027.   

Do you want to cancel?  

You can sign into your Turbo Tax Advantage account and under Your Product, select to Remove Product.  Once you remove the recurring product order, the Turbo Tax Advantage subscription will be cancelled as well.

How to cancel Turbo Tax Advantage

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...