TurboTax 2020 install fails on Activation - screen is blank

[bpw2610]

Activation screen is blank with a blue dot in the middle.  Just frozen  Have WIndows 10  have deactivated virus program and firewall

[DoninGA]

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@bpw2610 wrote:

Activation screen is blank with a blue dot in the middle.  Just frozen  Have WIndows 10  have deactivated virus program and firewall

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Another user posted this fix.  See if it works for you -

• change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
• launch TT and the activation screen should launch.  copy / paste in your activation code. you should get the 'all set' green check mark
• change your resolution back to what is was originally. 

[Wacouta60]

Never would have believed the resolution could be the answer.  Changed to 800X600 and was able to activate.

[NP411]

The resolution change worked for me too.  Thanks!

[e-mkeyser]

The resolution change  worked!!! It worked perfectly!!! Thank you to whoever thought of this and thank you for those who shared this!  You are  wonderful!

[Newuser99999]

Hi.

I have spent hours ..deleted ..reinstalled.. changed to  800x 600.. changed to 100%.. nothing has worked.. this is a new computer.. any other ideas

[mesquitebean]

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@ Newuser99999 wrote:

Hi.I have spent hours ..deleted ..reinstalled.. changed to  800x 600.. changed to 100%.. nothing has worked.. this is a new computer.. any other ideas

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Sorry you're having so much trouble.  I assume you're using Windows 10.  You can try other screen resolutions, if you wish.  You've already tried 800x600, so you could start working upwards to see if one will work.

Otherwise, here's how to phone Customer Support:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

You can use this contact form to get a phone number:
https://support.turbotax.intuit.com/contact

[Newuser99999]

That's it? I have read that calling turbo tax us useless in this form

I can call TT and they will fix this problem?

[mesquitebean]

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@Newuser99999 wrote:

That's it? I have read that calling turbo tax us useless in this form

I can call TT and they will fix this problem?

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I have no idea.  But if you can't use a solution in this user forum, what other choice do you have?

Maybe they have a different suggestion.

The more people they know of with a problem, the more likely it is that they might try to fix it.

[Newuser99999]

Reading this chat forum it has been a problem for 4 months.. everyone who calls gets no where..turbo tax is brutal..no fix for this...terrible just terrible

[Newuser99999]

And I have tried every display setting

What a waste of time

[mesquitebean]

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@Newuser99999 wrote:

Reading this chat forum it has been a problem for 4 months.. everyone who calls gets no where..turbo tax is brutal..no fix for this...terrible just terrible

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Sorry you are having trouble.  Many people are able to solve it with a lower screen resolution or scaling.  So why it didn't work for you, I don't know.   If you don't wish to speak to the folks at TurboTax, keep watching the thread and maybe someone else will add on with another suggestion or an anecdote of what they did to solve it.

If it turns out that you can't use your product, TurboTax has a 60-day unconditional moneyback satisfaction guarantee.

[Newuser99999]

Turbo tax is terrible

[Nylorac]

I had the same issue. Spent over an hour with customer support who pointed to MS as the issue. MS was no help AT ALL!! Finally corrected problem with the display change suggestion of 600x800. This needs to be done in computer settings not within the TurboTax program. Once I made the change I was able to register & move forward without issue. Hope this helps.

[crapgame]

After spending an hour trying to open TurboTax 2020 Premier unsuccessfully, then another 45 minutes on the phone with a fairly clueless TurboTax customer support person, I resorted to this "solution." It worked immediately and turned a terrible day into a good one. I strongly recommend this approach. I would never have gone there initially, but the desperation level was high enough that I was willing to try anything. All I can say is that it worked for me, too.