Turbo Tax Premiere 2024 will not install (Windows 11)

[JimG52]

It Worked!!!!!

Thanks to all for the assistance resolving the issue. It's very strange to sign-out of Windows, create a new user and then download TurboTax. Then, sign-out of the new user and open the old user and poof, it works.

There's nothing quite like going around one's butt to get to their elbow...LOL

[Markie007]

Yea.. I have given up on TT and windows 11

[pstaubtax]

You are asking customers to turn off Windows Defender in order to install software?! That is unacceptable. I hope Intuit will fix the download issue so customers can download it in a conventional way without having to make a half dozen adjustments to their systems. I up to date on Windows software and over 800 mps download speed. Turbotax Premier won't download. 

February 1 and Intuit has not managed to fix the download issue. Not good. May need to look at other products.

[rbhall52]

I have to say that while I could not install turbotax 2024 on my desktop running windows 11 pro, even after creating a new user and all, I was able to install it on my windows 11 pro laptop with no trouble. So, I'm running it using remote software from my desktop. There may be a problem with where the install software is putting the msi install file, because the error shown during the attempted install is that either the msi install file is not there, or it is inaccessible even though it is there. I checked, and the msi install file was where it was supposed to be, but it could not be accessed to do the actual install of the software.

[aieadavid]

let me know if Turbotax has resolved the issue

[MarilynG1]

In Windows 11, you may need to switch out of S mode, which only allows downloads from the Microsoft store.

Here's How to Switch Out of 'S' Mode for Windows 11.

@aieadavid 

[rbhall52]

My desktop is not running windows 11 pro in S mode.

[wc00684]

We have been beating our brains out over this installation for days. We fixed it. We left our Norton360 default configured with firewall up and program access configured to let turbo go thru it. Finally about to give up I recycled my DSL modem router. It would appear this cleared the DNS cache in it. We opened the program went straight to the login pages and the license config. Program works no problems. Anybody running cable modems or dsl should check this out. On your pc try this cmd line for the local pc

• Open a command prompt as administrator: Select Start. Type cmd. Right-click Command Prompt. Select Run as Administrator.
• In the command prompt, type ipconfig /flushdns (including the space before the "/" as shown)
• OPTIONAL - Reboot your machine.
• You're done! The DNS cache should now be cleared out.

Hope this works for Ya'll

[rbhall52]

Clearing the DNS cache and rebooting did not solve my turbotax installation issue.

[wc00684]

Did you reboot your internet access device? DSL or Cable modems. Just reboot of the pc does not clear all areas or running the cmd line flushdns. Like most things in Windows some work some don't. Quess I was just lucky. I mostly operate in Linux systems. Use Windows when I have to. Have not tried to run turbotax online in Chrome or Edge on my Linux installtions, maybe next year will try it.

Sorry it did not work for your problem

[CPpa]

To get the Windows_PC_TurboTax_Download exe to run on your computer (WIN PRO 11 in my case) .

Step 1 - Download to your computer

Step 2 - Click on the downloaded exe and try to install it.

Step 3 - Watch as Windows works (hourglass) and then nothing.

Step 4 - Try all the crap suggestions out there and the TT help suggestions.

Step 5 - Have a coronary and a fit of rage as nothing works. No messages, No nothing.

Step 6 - Realize that Windows is a pain and finally do the following.

Step 7 - RIGHT click on the TT download and then LEFT click on PROPERTIES.

Step 8 - On the GENERAL tab look at the bottom and you may see...............................

Step 9 - Security: 

This FILE CAME FROM ANOTHER COMPUTER and MIGHT be BLOCKED to HELP PROTECT This COMPUTER. 

Step 10 - RIGHT click the BOX next to Unblock text and watch it disappear.

Step 11 - Click the Close (X) in the upper right-hand corner.

Step 12 - DOUBLE RIGHT click the TT download exe and watch it work.

Step 13 - Click YES to Allow program to make changes.

Step 14 - If the TT install shield says MS visual C++ is needed the Click INSTALL button 

Step 15 - Watch as program is installed.

Step 16 - Get the Intuit TT License agreement Window and click to accept. Press Next. 

Step 17 - You got it from here. Install as you see fit.

You're Welcome.

[CPpa]

To get the WindowsPC_TurboTaxDownload exe to run on your computer (WIN PRO 11 in my case) .

Step 1 - Download to your computer

Step 2 - Click on the downloaded exe and try to install it.

Step 3 - Watch as Windows works (hourglass) and then nothing.

Step 4 - Try all the crap suggestions out there and the TT help suggestions.

Step 5 - Have a coronary and a fit of rage as nothing works. No messages, No nothing.

Step 6 - Realize that Windows is a pain and finally do the following.

Step 7 - RIGHT click on the TT download and then LEFT click on PROPERTIES.

Step 8 - On the GENERAL tab look at the bottom and you may see...............................

Step 9 - Security: 

This FILE CAME FROM ANOTHER COMPUTER and MIGHT be BLOCKED to HELP PROTECT This COMPUTER. 

Step 10 - RIGHT click the BOX next to Unblock text and watch it disappear.

Step 11 - Click the Close (X) in the upper right-hand corner.

Step 12 - DOUBLE RIGHT click the TT download exe and watch it work.

Step 13 - Click YES to Allow program to make changes.

Step 14 - If the TT install shield says MS visual C++ is needed the Click INSTALL button 

Step 15 - Watch as program is installed.

Step 16 - Get the Intuit TT License agreement Window and click to accept. Press Next. 

Step 17 - You got it from here. Install as you see fit.

You're Welcome.