"Turbo Tax not responding"

[Big Kid]

Turbo Tax Premier, MACBOOK Pro, Big Sur.  I am in the income statement section, third section. When I ask for the next section, I get TurboTax not responding message.  I tried on a MacBook Air running prior OS X,  same results.  There are several such complaints on this forum, but all seem to be on Windows.  I did the latest program update just prior to continuing then ran into the issue.   Tried quitting Turbo Tax, saving, two different computers, shut down ,  reboot, same results.  there appears to be a software issue with Turbo Tax.  Need help. 

[macuser_22]

Exactly what  section?    What it the name on the top of the screen?

[Big Kid]

Wages and income.  I do the next income  section button at the bottom  right of the screen and get the spinning wheel.  I found a workaround by just going to the select what you want to de rather than walk me thru everything, but there is an apparent bug .

[Big Kid]

Wages and income.   I fund a work around -go to you chose what to work on.  I note there is a new update I just received and installed and maybe that fixed it,I hope,  Have not tried t yet.

I posted an answer yesterday, why it does not show I do not know.

[tracyisu]

I have the same issue. Just cannot go to the "next income section".

Thank you for letting me know that I do not need to choose walk me through everything.

[et410]

I am having the same problem.   Is there a fix released?  Tax deadline is approaching.

[Cthipps]

I have updated, Uninstaller, cleared cache, updated computer software and nothing works.  I am not able to go past section 4 of income without it saying it is not responding.  I spent an entire day updating everything with no resolve.  HELP 

[tabberone]

I did not have the problem with 2020, I"m having a problem with 2021 turbo tax premier.  I'm using the same laptop as last year, I meet the system requirements.  It is taking me 20-25 minutes per W2-G form with only entering the bare amount needed.  When ever I tab or click to a new field I get the non-responding message.  This is flat out ridiclous. 

[Oscar195050]

I am also inputing W2Gs of which I have 32 and each one is taking about 5 minutes. Each block takes 15-20 seconds to load and then the program will freeze with (not responding) and will have to wait until it starts again. I have used TTax for 30 years and this is the first time this has happened. Company should fix and replace for no cost!!!!

[Oscar195050]

Tabberone, have you received any info on how to fix or any assistance from mfg? I have TTax Deluxe and am having same problem.

[tabberone]

I could live with 5 minutes.

After a month the response I got was to go to forms, delete all the forms entered, close program, reopen and make sure all updates are done then reenter the forms.  I opted not to do that.

[tabberone]

To clarify, I opted not to do it because I had entered all the forms I had.  Hopefully don't have this issue with any of the other forms in the program.

[SBROTZ]

Oscar195050 - I have the exact same issue, also with a high number of W-2G entries to make.  Painfully slow.  TurboTax support has no record of any complaint - suggesting that it is my PC, but I do meet all threshold requirements.

I have about 2/3 of the forms entered - guess I will continue to endure the process and HOPE that no other section is the same.  I also am a long time TurboTax Deluxe CD user - first real issue incurred.....

[Vanessa A]

If several of the W2G's are from the same company you can simply combine those and enter as one.  You would leave the cashier and dates blank. 

[PLV]

I have over 100 W2G’s to load into TT. Each one of them are taking almost 20 minutes to load. Same laptop that I used last year and meets all requirements. I’m screaming!