turbo tax desktop

[wmsgeorge]

I entered my license code and it's telling me PC not supported even though I purchased for windows home and biz $130 for the year 2024. Order number: [removed]
Order date: Dec 12, 2025

please advise. also I am pretty sure i logged in with my quickbooks login instead of my normal turbo tax login when I made the purchase, not sure if that matters. My normal turbo tax login is wmsgeorge with email [email address removed] but I login to quickbooks for my business with [email address removed]

i deleted the last digits of the license code for this screenshot

[DoninGA]

Where asked which operating system you use, did you select PC/Windows?

[wmsgeorge]

I am unable to. If you see that second image in the message, it shows that it's grayed out and it says "Not Supported." for windows. 

[DoninGA]

You will have to contact TurboTax support for assistance with this problem. 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

[elementzbarber]

I am having the same exact issue, did you ever figure out how to download it??

[Mike9241]

have you logged into your Turbotax account and gone to the products and billing section?  It should be there. if not contact support