TTax thinks I'm a free user and not providing support

[tda2450]

I'm a premier online tax user and have a question re a rental loss carryforward but everytime I call TTax the automated line says I'm a "free user" and tries to force me to sign up for support.  I can't get a live person to make sure they see that I'm a paid user.  And can't find another phone number for them.

HELP!!!!

[DoninGA]

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Make sure that you enter the correct type of program and edition being used.

[tda2450]

Thanks for the quick response - but despite the support request showing Premier, the call immediately states I'm a free user.  And I don't use either FB or Twitter - any other suggestions?

[DoninGA]

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

[tda2450]

Tried that and got the same quick response (apparently by seeing my phone number).  Did get through finally to a live person by calling their tech support line but she's having trouble figuring out why I'm getting that "free user" message and not getting connected.  Arrgghhh!!