TT State tax is in a continuous loop

[cjuhlman]

Somehow the CA state tax has gotten itself into a loop.  When I initially began entering data, I was able to make the necessary few entries to the state taxes.  And now that I have made the final entries on the federal form and am ready to file, I get this scenario:

Lets work on your state return.  Click on continue

Finished with state return?  Click on done with states

Live tax advice? Click on skip for now

Lets make sure your taxes are correct.  Click on continue

Analyzing your return.  Click on continue

It never displays the analysis and immediately goes to "Lets finish your California return first".  When I click on let's finish CA now", it immediately goes back to the "Lets work on your state return." page.  It is now in this endless loop.

Help, please!

[CatinaT1]

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

[cjuhlman]

I thank you for offering advice - only I am not using a browser.  This is the desktop version.