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Also be aware that to have the state efile fee or any additional services deducted from your Federal refund there will be an EXTRA $39.99 Refund Processing Service charge. In both the Desktop and Online versions. So pay up front with a credit card to avoid the extra charge. Then your federal refund will go directly from the IRS to your bank account and not though the intermediate bank to take the fees out.
Also be aware that to have the state efile fee or any additional services deducted from your Federal refund there will be an EXTRA $39.99 Refund Processing Service charge. In both the Desktop and Online versions. So pay up front with a credit card to avoid the extra charge. Then your federal refund will go directly from the IRS to your bank account and not though the intermediate bank to take the fees out.
It says One State Download.
I was annoyed by this as well...I downloaded from the website without buying a CD so I did not realize the state e-file was not included. I would have just printed it, but with government services being impacted by the Corona Virus when I filed, I thought it was best just to suck up the unexpected charge. I've been using Turbo Tax for years and do not recall paying for state twice...maybe next year I try another companies product.
The state PROGRAM is included in all the downloaded versions except BASIC when purchased thru TT directly ... efiling of the state return is extra ... always has been always will. You have the option to print and mail the return instead if you wish.
Truly , this feels so bad. When I called in last year ( 2019) , someone waived this off without saying anything.
I will sulk but e-file this year . Next year, bye bye turbo.
All efiles should be free. We already pay for federal and additional states.
Same experience, one State return FREE is what it said yet you are charged $24.99. I have been using Turbotax for years, this is the first time I have encountered this issue. I shall be demanding a refund. I consider this to be illegal/misleading advertising.
Has anyone been successful in obtaining a refund from Turbotax ????
Am totally Pissed !!!!
kay_kay !, do you have a phone # for the jokers?
I paid the $25 to file the State return but the Federal return was rejected. Tried 10 times. I finally printed and mailed them. How do I get a refund.
Help requesting a refund has been provided by clicking here.
Thanks.. but the gauntlet one has to move through to get the refund is intense. There are so many rules in place, that only a select few offendees can actually get the refund. So, yes, there's a window into the refund process (you provide) but that window's closed for most requests. Thanks for your info tho... for a select few it might work.
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