This website sucks [profanity removed]

[jessecockayne]

I already filed my 2024 taxes using the desktop app. However, I am at work and cant access my PC at home. I want to check the status of my refund on the IRS website but I need the exact amount of my 2024 refund. The Turbotax website when I log in ONLY has my year old 2023 information and not the new 2024 information. HOW CAN I GET THE AMOUNT OF MY 2024 REFUND?

[DoninGA]

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

[jessecockayne]

NO YOU ARE WRONG!  Because it does show my 2023 taxes that I also did on a computer that I don't even own anymore. 

If you don't know something, don't give an wrong answer. You look like a total idiot when you are that incorrect.

[DoninGA]

You really need to lose that attitude if you want to get help from someone in the future.

There is no way for TurboTax to store a tax return online that was completed using the TurboTax desktop editions.  That type of procedure does not exist in the software.

If your 2023 tax return is shown on the TurboTax online account, then you created the 2023 account and entered some information on the account for the 2023 return to be shown.

How did you access the 2023 online tax return?

This is the only way to access a prior year online tax return on the TurboTax website.

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Start the 2024 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents.  Click on the Year 2023 and Click on Download/print return (PDF)

FYI - I have been using both the TurboTax desktop editions and the TurboTax online edition for almost 30 years.  See my profile if you think I do not know what I am talking about - https://ttlc.intuit.com/community/user/viewprofilepage/user-id/113

[jessecockayne]

First off, you are also wrong.

Both the 2023 and 2024 taxes where don't buy buying a digital license from Amazon.com and then downloading and installing the desktop app and filing my taxes that way. 

I don't know how it managed to show me the 2023 tax information online, but it does.

And that is both my problem and my question. How\why is the 2023 information that I put in on a desktop app showing up on the website? And how\why ISN'T the 2024 information that was ALSO only ever entered into a desktop app NOT showing up online?

So if what you are saying was true, then neither year should show up online. That is obviously NOT true which is why you are wrong. 

So again, if you don't actually know then don't make up fake answers because it makes you sound incompetent or just makes you a lier.

So why, when BOTH the last 2 years were done on a desktop app, does only one of the 2 years of information show up on the website? And how do I make the other year information also show up on the website?

[xmasbaby0]

@jessecockayne If you used the desktop download software to prepare your return, the tax return is only stored on your own hard drive or any backup device you used like a flashdrive.      You cannot access your  return online if you prepared it using desktop software.  So you will need to take your attitude home, look at your return on your own PC and then go to the IRS refund site with the amount from line 35a of your Form 1040.   And you are welcome to look at my profile as well if you think we do not know what we are talking about.

[jessecockayne]

That is 100% wrong. I did my taxes the same way the last 2 years, by downloading the desktop app and doing them that way. 

So if what you said was true, then it should not display my 2023 tax info on the website. The fact that it does, means your statement is incorrect. 

So if you don't actually know how it can show my 2023 tax info online but does not show my 2024 tax info, when they were both done the same way, then you making up fake information is not helping anyone, and just makes you look like a lier and/or stupid.

[xmasbaby0]

Or---if you are actually finding your 2023 return complete with the Form 1040 online, that indicates that you used online software for 2023---maybe you got confused last year and believed you used desktop and used online by mistake.  We see that happen sometimes.

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

[jessecockayne]

I'm not asking you to try and think up a hypothetical situation where you are right and I'm wrong. I am giving you the FACTS.  If you read what I said, and don't know how or why that happened, then just don't make a comment. 

How many times do I have to say that if you don't know, then don't lie or make something up. I'm not forcing you to post a comment if you don't know.  You are not helping anyone by posting garbage.