Software will not accept my Checking account Router# or Account #.

[clevecaudill]

I  entered the same Checking Account Router number and the same account number as transferred to the software but when I re-enter the numbers it says incorrect Router number and account number.

[dogcat1223]

You need to use router no. above the check no.

[clevecaudill]

The router number and account numbers are correct. Software will not accept. States incorrect router number and account number. Just re-entering the same information that was transferred from last years taxes.

[hcpusrthcp]

did you get a solution to this problem?

[mrbill1946]

Here we are 3 years later, and now the software will not accept my account number.  I am using the same routing, and account number I have used for years.  What is going on?

[HeatherPLO]

Please try the following steps to see if it will allow you to proceed with your filing:

• Log completely out of Turbo Tax. 
• Then, clear your cache and cookies within your browser and completely close out of it.  I have included the Help Articles below if you need assistance with clearing cache or cookies. 
• Re-open the browser and log back into Turbo Tax and see if this fixes the situation.  
  • You can also try a different browser as well, or "incognito mode".  

If none of the above steps resolve the issue, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.

Clear Cache

Delete Cookies

@mrbill1946