Taxes keep getting rejected due to missing form for the ACA. I didnt receive ACA

[Cynthiad66]

@reagansmom1 - Please check to make sure that none of your dependents or family members do not have insurance on the market place.  This is sometimes the case when you keep receiving the error or rejection.

Can you please confirm that you've logged into a Marketplace account or called the Marketplace to confirm that none of the SSN listed on your tax return had marketplace insurance at ANY time during the year and there is NO 1095-A that was or will be issued?

Try this if you are certain you are not covered through the Marketplace.

If you were not covered at all through the Marketplace, then it is possible that form 8962 is hanging in your return.  If you are not covered, you can take these steps to fix it and resubmit your return.  

• Click Deductions and Credits

• Scroll down to Medical and Click Show More

• Click Start or Revisit next to the ACA

• As you walk through the questions, you will be asked if you received a 1095-A.  If you did NOT, click YES.

• You will need to put a little information in the form and enter $1 for the January amounts

• Delete the 1095A entry.  

• Go to Tax Tools>>Tools>>Delete a form then verify there is no form 8962 or 1095A showing.  It should not be.  If it is, click delete a form.

• You can then resubmit your return. 

[reagansmom1]

Neither of us did. I have already tried to create the False form and delete as the system keeps changing my response back to yes.

[TeresaM]

Just to clarify, if you have e-filed your return and gotten an IRS rejection code F8962-070, it could be because there is a partial entry in your return or because they have information from Healthcare.gov about Marketplace insurance and are looking for a 1095-A on your return to match their records. This might be because you or someone on your return began an application for insurance but did not actually enroll or for some reason Healthcare.gov erroneously has something connected to a social security number on your return. Forms 1095-B and 1095-C do not need to be filed and should be kept with your tax records. Please do not enter their information into TurboTax.

When our interview section Affordable Care Act (Form 1095-A) for the Marketplace insurance reaches the screen Did you receive Form 1095-A for your health insurance plan? it will default to "Yes".  If you select "No" and Continue, it will not generate any Form 8962 information into your return. If you come back, it will default to "Yes" again, but it remained the "No" you selected until the time you came back into the area. This is as it should be.

In TurboTax Online, to be sure there is not a partially completed form in TurboTax, please check here to delete the form from your return. This will delete both the form and the entries. Please check for any Form 1095-A and also Form 8962.

• To Delete a Form go black menu bar on the left
• Click on Tax Tools
• Click on Tools
• Under Other helpful links, click on Delete a Form
• Scroll down and check for 1095-A or 8962 and if there is one, click on Delete
• Click on the blue Delete Selected Form
• At the bottom Continue
• At the bottom Continue with my Return

If you have already checked online at Healthcare.gov for 1095-A information and do not find what you need, you may wish to call them and see if there is any reason they would have told the IRS to expect a Form 1095-A.  You may reach them at:

1-800-318-2596

(TTY: 1-855-889-4325)

Available 24 hours a day, 7 days a week (except holidays)

Once you have resolved the Healthcare.gov information, the IRS should accept your e-file. In the past, they would accept the e-file but then route the returns with Marketplace questions for special processing that caused significant delays. This way the issue can be addressed and your e-file should not be further delayed after it is accepted.

For more information, please see this TurboTax Help article  IRS rejection code F8962-070

If you have a different rejection code, please post it here and it will help us investigate.

If you have verified in Delete a Form that there are no Form 1095-As and no Form 8962s and the Marketplace confirms it does not have information for anyone on your return yet it continues to reject, we would like to take a deeper look at this. It would help to have a diagnostic file, which is a sanitized copy of your tax return that has all of your personal information removed but has all of the forms and numbers entered. You can send one to us by following the directions below and posting the token number here so we can access the sanitized return.

 TurboTax Online:

1. Sign in to your online account.
2. Click on Tax Tools on the left tool bar
3. Select Tools
4. In the pop-up screen, click on “Share my file with agent”
5. Click OK on the message that a diagnostic file will be sanitized and transmitted to us.
6. Please post the Token Number.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in top menu bar
3. Select “Send Tax File to Agent”
4. Click Send on the message and the tax file will be sanitized and transmitted to us.
5. Please post the Token Number.

[reagansmom1]

Token #939963

[DaveF1006]

There was an update with available information on  this recently.  The IRS is rejecting returns with this code because they believe you or someone on your return had insurance through the marketplace. Since you did have insurance through the marketplace in 2019, you  may still just be on their list.

You can try to enter $1 for the 1095.  This will not affect anything on your return, but having the form there may get the IRS to accept your return.  To do this take the following steps:

• Click Deductions and Credits
• Scroll down to Medical and Click Show More
• Click Start or Revisit next to the ACA
• As you walk through the questions, you will be asked if you received a 1095-A.  If you did NOT, click YES.
• Enter 0's for the Marketplace identifier and Policy number.
• Enter $1 for January monthly premium amount and SLCSP
• Walk through to the end and submit your return. 

Let me know if this works.  

@reagansmom1

[reagansmom1]

Thank you. I was finally able to create a 1095-A with 0s and 1s and got it approved.

[Nannieann21]

1095c

[DoninGA]

---

@Nannieann21 wrote:

1095c

---

A Form 1095-C is not entered on a tax return.

[7bdc816fd047]

• My apologies for not filing with you this year, but I filed my taxes with another company when I moved from NC to Oklahoma City last year..  My taxes was rejected because of the MarketPlace Insurance. I completed the 1095 and submitted it again. It's been over 21 days to receive my return. I just want to know is how can I find out if I have been approved?

[DoninGA]

@7bdc816fd047 

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

[7bdc816fd047]

Thx for responding, I did resubmit and completed on the 28th of Feb and it still says,  recieved still processing. Shouldn't be worried?

[JohnB5677]

Only the IRS knows what the issue is that's delaying your tax return.

Just as a note.  The IRS will never call, email, or text you if they have a problem.  

• It will always be in written form.  
• They may use other methods after the initial contact.

The IRS has stated that the typical time to process a tax return is 21 days, but there may be delays for many reasons.

If you are being told that it's still in process, the IRS has not finished checking it out, and they will take the time that they need.

You can check the status of your tax return.  You will need:

• Social Security Number.
• Tax return year.
• Hilling Status.
• Exact refund amount

 Please click here to enter your information         Check Your Refund .

If you wish to contact the IRS, you can call toll-free at 800-829-1040 or contact a Taxpayer Assistance Center Local IRS Office.

Be sure that your return status is Accepted

• It should not show Pending, or Rejected
• The return will also have to be processed.
• Therefore there may be a time delay between Accepted and issuing the refund.

Other reasons your refund can be delayed

• If you mailed your return and expect a refund, it could take four weeks or more to process your return.
• In addition some tax returns take longer to process than others for many reasons, including when a return:
  • Contains errors or is incomplete
  • Needs further review in general
  • Is affected by identity theft or fraud
  • Was referred to the IRS by the bank due to suspicious activity
  • Includes a claim filed for an Earned Income Tax Credit or an Additional Child Tax Credit. 
  • And I'm sure a host of other issues

Please contact us again with any additional questions.