System Issues

Forum|Forum|6 years ago
April 15, 2020
25 replies
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This morning when trying to check my turbo debit card on the app the app is having issues it won’t pull up to let me log in then I try online it freezes before I can even log in and then when I call the call is silent and don’t ring at all. It’s very frustrating when all I’m trying to do is check my balance

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Aarongee75

Level 2

Same. And I cannot get any help with it from the turbo tax site either. I’m so mad right now.

Gmoney1294

Level 2

Did anyone check there email, turbo emailed saying the irs is depositing stimulus on the the card

Philldee

Level 2

Issue is global and hopefully not a hack/crack. As the IRS began transmitting DD this week and it was also mentioned several weeks ago that this would be the method, therefore allowing time for the hackers to prepare. Hopefully it's just a matter of unprecedented traffic on their networks and they are working on a quick resolution. It it amazing to have the phones and networks down though. But i'm sure they do not get 50+ million transactions/request at any given point either. I'll keep checking throughout the day(s). A communication from them would be nice though. We'll probably see the headlines on the local news real soon.

UPDATE: Just saw the headline on NBC referring to the IRS confirming issues with their Payment site due to the somehow unexpected volume. I'm sure it was a matter of lack of planning. They surely should've ramped up their networks for this. Nevertheless that's the latest I've found. I suspect that it will progressively get better as they are ramping up in real time now.

Flornich

Level 2

I'm having the same issues and have fraudulent transactions

tk121

Level 2

Same! When I check IRS it shows they deposited my check in a bank acct# ending with my last 4 SSN. It is very frustrating!!

anncleo1114

Level 2

I've tried since yesterday, and i'm about ready to pull my hair out! I know this is life, but let's face it, we've all had some pretty big stress going on since this virus and this is just one more frustration. Turbo, please fix this soon!

Irgutierrez

Level 2

Mine will not let me in and says someone’s email and not mine they need to get this fixed never again will I do taxes with them at all.

RickG

Level 9

The Turbo Card app/site is experiencing high volumes today due to stimulus payments being funded. We know everyone is anxious to get their stimulus money and we appreciate your patience. If you are experiencing any issues please wait a bit and try again.