Support ID for TurboTax Premier

[shaji_farooq]

I need to speak to someone regarding a problem with TurboTax Premier. How do I obtain a Support ID.

[DoninGA]

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[shaji_farooq]

this is not at all helpful, keeps going around in circles. 

I paid for the Premier Desktop edition. What is my Support ID. When I contact Support, they ask for it and I have no idea where to find it. HELP!

[DoninGA]

A Support ID is issued by TurboTax support for a problem that you report. 

There is not a Support ID based on the software you purchased.

What exactly is the problem you are having with the TurboTax program or your 2022 tax return?

[shaji_farooq]

I received a CP30 notice for Underpayment Penalty.

TurboTax calculated my penalty as $0.

IRS thinks I owe them a penalty of $1003.

I have already entered all the information in Turbo Tax, and I also see that Form 2210 was submitted with my return. 

How do I resolve the mismatch between what Turbo Tax is saying and what IRS is saying?

[DoninGA]

See this IRS website for the CP30 notice - https://www.irs.gov/individuals/understanding-your-cp30-notice

Contact the TurboTax Audit Support Center for assistance with the CP30 you received.

See this TurboTax support FAQ for how to contact the TurboTax Audit Support Center - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-audit/turbotax-audit-support/L6AcMoN...

[lythompson]

wondering if you had any luck. I have the same issue. $1348 in penalty says IRS. I want to see where TurboTax went wrong. Very annoying!

[Critter-3]

Turbotax calculates an estimated underpayment penalty based on the info YOU entered in the program.   This is NOT covered by the accuracy guarantee.  

The fed/state reserve the right to calculate the underpayment penalty based on the info they have on file and add any penalties & interest the deem needed.   If you believe they are incorrect then read the notice they sent you to see what your options are to refute their determinations.  

[lythompson]

Wow! Aggressive customer service message with the yelling YOU!!!

TT said I had no underpayment penalty when I filed. So I didn’t bother with the quarterly income questionnaire (I think it is called 2210) since I didn’t seem to have a problem. 

TT was clearly wrong. After 20+ years, maybe it is time for me to switch vendors. 

[Critter-3]

I don't work for TT and  this is a public internet forum and some words need to be emphasized in print  since you cannot hear my voice.