Speak to a live agent

[JohnB5677]

Please clarify the question you want to ask.

You currently have the free edition of TurboTax which does not support the live agent feature.

However, this forum does have CPA's, Lawyers and IRS enrolled agents on our staff to help with any questions.

Please contact us again with any questions, and provide some additional details.

[clinesh]

I have purchased both the Premium and Premier editions for 2024.

[clinesh]

I am not using a Free edition.  I would like to talk to a live agent asap...

[DoninGA]

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@clinesh wrote:

I am not using a Free edition.  I would like to talk to a live agent asap...

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See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

[Dienah13]

I need to change information like phone number and name.

I logged in to start it thru your app then tried to move to the computer andit  FAILED 5X before I took the next 20 min finding this page.

Help please

[CatinaT1]

Here is a FAQ: How do I update my TurboTax account info?

[Mykwel1]

The irs stated I would get my refund yesterday. Where is it? 

[DoninGA]

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@Mykwel1 wrote:

The irs stated I would get my refund yesterday. Where is it? 

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It can take up to 5 business days before your bank processes the deposit.

Did you request to have the TurboTax fees paid from your federal tax refund?  If so...

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com