Software not letting me print return prior to e-filing

Forum|Forum|1 year ago
February 28, 2025
1 reply
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Right before I e-file, I have the option to review my return and print it. I click the button, then it says this may take 2-3 minutes to prepare and after a minute or so, it stops with no option to view or print. Is this a known bug? How can this be fixed? Thank you.

DoninGA

Level 15

This is probably a web browser issue. Try clearing cache and cookies from your web browser.

See this TurboTax support FAQ for clearing cache - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/L8EEqjh3R_US_en_US

See this TurboTax support FAQ for clearing cookies - https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/delete-cookies/L009gaGqG_US_en_US

If that does not resolve this issue, then consider changing your web browser to one of these that you are not currently using, Google Chrome, Mozilla Firefox, Microsoft Edge

dbdd3Author

Level 2

Thank you for your response, but I'm not using a web version of TurboTax. I'm using the desktop version.

Kimyenbui

Level 2

Try saving the return as a PDF on your device. Open the file and print from there.

@Kimyenbui

It doesn’t let me save or print. It said it will take 2-3 minutes to prepare then the message disappeared and nothing happens. Im stuck on for a week now.