Social Security page freezes up

[Anne6666]

I'm having problems with the Social Security page freezing up on TurboTax Premier Desktop using Mac OS 12.7.4.  Every time I navigate to the Social Security page the formatting looks odd and it freezes and won't allow input or further navigation.  I'm stuck.  Everything up to that point has worked well.

[MarilynG1 · Accepted solution]

If you're using TurboTax Desktop, you can enter your Social Security info directly onto the Social Security Benefits Worksheet in FORMS mode. 

If you're using TurboTax Online, try closing the program, clear your Cache and Cookies, and return to the social security entry area.

Let us know if this doesn't resolve your issue, and we'll try to help further. 

[Anne6666]

Thank you!  That worked!  We were able to successfully efile our taxes.