Second stimulus wrong account

[mbeb]

Is TurboTax going to answer this question with accountability? Is TurboTax taking care of the issue? Please answer our question.

[AmyC]

My guess is the second option is what happened. Here are the options:

1. You paid for your return before filing or

2. Did you have the fees taken from your refund or get the Green Dot debit card

If #1, the stimulus check will go to your bank account/ home address directly from the IRS - the same as your federal refund.

If #2, the stimulus check will go to SBTPG/Green Dot and then be routed to you. My understanding is an additional 1-2 days. Anybody that chose to pay their TurboTax fee out of their refund opted to have SBTPG as an intermediary. You may contact Green Dot at 888-285-4169.

You may check the status of your payment at IRS.gov/GetMyPayment. 

[lizzyr13]

Thank you so much for this helpful information.  Can you just guide us for when we call Green Dot?  What will they need from us to get clarity?

[DanielV01]

TurboTax does not have direct customer support for the Green Dot card.  But this website may have additional information for you:  Getting your second stimulus payment on a Turbo Visa Debit Card?