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Rothgeb
New Member

Scam

I clicked the do it yourself option as I have done for years, however, upon checkout it automatically charged expert help fees which were never utalized and will not allow a change without clearing and starting all over again! Why ask and have us choose options if you plan on throwing in hidden fees anyway? 

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1 Reply
LeticiaF1
Employee Tax Expert

Scam

If you are using TurboTax Online, you can downgrade to a different product.  See the following steps on how to do it:

 

  1. In the left menu, select Switch Products. 
  2. Select Downgrade.

How do I downgrade to a different TurboTax Online product?



 

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