Return won't e-file

nancy1554 · ‎February 21, 2020

I've completed my returns using 2019 turbo tax deluxe, but it won't transmit my returns. It tells me there are updates, but when I follow those instructions it says I'm up to date. Still won't transmit. It tells me again that there is an update. I seem to be stuck. What do I do now?

Kat · ‎February 21, 2020

Hi Nancy,

Can you tell me if you're using the Desktop (CD/Download) platform, or the Online (web-based) platform, please. Also, are you filing a state return? If so, what state? Thanks.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

ReginaM · ‎February 21, 2020

I am sorry you are having problems with your computer, try this:

Close TurboTax,
Do a disk cleanup and
Restart your computer,
Reopen TurboTax.

Hopefully this helps.

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Return won't e-file