You can use this IRS tool Where's My Refund? to check on the status of your refund. It provides updates regarding the processing of your tax return.
You can contact Cross River Bank as follows: Call 1-877-55CRB55 (Monday-Thursday 9am–6pm EST, Friday 9am–3pm EST) to trace the funds.
If you had your fees taken out of your refund, using the Pay With My Refund option, your refund would go directly to Cross River first to deduct your TurboTax fees. It should then be forwarded to your account. If there was an error with your routing/account number and the deposit was rejected, Cross River would receive it back and an paper check should be mailed to you.
You can also try calling Intuit using this number, 800-335-9612, and see if they can provide additional information regarding your refund.
Please return To Community if you have any additional information or questions and we would be happy to help.
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