Reconnecting with my tax specialist

[BosAK1]

I got disconnected from the tax specialist provided by Full Service for some reason. He emailed me and instructed: 'When you call TurboTax, you can ask to have your return prepared by me. My name is John...' When I called 1-800-446-8848, they were only able to assist with technical issues and couldn't connect me back with my tax specialist. Can someone help me with this?

[BosAK1]

The phone number above is TurboTax's customer service number.

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[BosAK1]

I called [phone number removed]. They were only able to assist with technical issues and couldn't connect me back with my tax specialist.

[MarilynG1]

1. Make sure you're signed into your TurboTax Live account.
2. Open or continue to your return.
3. Once you've entered all the information for your return and you reach the Review section, we'll ask if you want to connect with an expert to ask any final questions.
4. We'll collect a little information from you after you make your choice.

@BosAK1 

[BosAK1]

After several attempts, I’ve been unsuccessful in reconnecting with my tax specialist, as I keep getting transferred from one new specialist to another. I feel bad because my original tax specialist has already completed almost half of the work for me. Could someone help me out? I would really appreciate it.

[RobertB4444]

You should have messages from your tax professional in your online message center.  Log back in to your TurboTax account and check out the message center.  Your tax professional has also been trying to reach you.  

@BosAK1 

[BosAK1]

The problem is I was disconnected my previous tax specialist.

[KristinaK]

It sounds like you are all set, @BosAK1, and working with a tax pro. 

[BosAK1]

Yes, I am working with a new Tax expert.
However, I feel sorry for John O as he has worked halfway done for my tax. I don't know how to reconnect with him.