ReCaptcha Error Import 1099 - "Error for site owner: Invalid site key"

[asimeonett]

To fix the issue if you are on a Windows, 

UPDATE WINDOWS
go to bottom left side of computer screen on Windows where it says type here to search
type in UPDATE
next a screen will come up,
click check for updates system settings,
then under the grey box CHECK FOR UPDATES,
if you SEE FEATURE UPDATES download and install??
download and install all of them, especially the Feature updates

now sometimes it
takes a while to download
it will go from 0 to 100% 2 times,
make sure to close out all
windows but this one
and when it says PENDING RESTART on THIS page
you click that button.
After this there will be no more issues.

If on a MAC you will also need to update your Mac, 

From the Apple menu  in the corner of your screen, choose System Settings. In the window that opens, click General in the sidebar, then click Software Update on the right. (In earlier versions of macOS, choose Apple menu  > System Preferences instead, then click Software Update.)

[luna77195]

Thanks works perfect!

[fthagman5241]

Had same problem with Ameriprise Financial.  Turned off Norton VPN. Everything worked perfectly as in years past.

[timjones30]

I had the same issue with importing 1099 from Pershing/NetXInvestor.  Turned off the Norton VPN and import worked fine.

[Kendra10]

I have the same issue with LPL Financial. My other financial institutions worked fine. None of the suggestions listed in this thread have worked to fix the issue.

Update: My issue cleared up so a patch must have gone out. It took about a dozen times of selecting bikes, stairs, etc., before I got past that part, but I could eventually get past ReCaptcha and get my files downloaded.

[mcleoli]

There appears to be an issue with ReCaptcha that needs to be addressed. I tried to import from both Ally and Ameriprise and got the same error message. Took the advice to type in the name - no difference. 

I've imported from both of these financial institutions for several years with no issues. 

I was also a TurboTax Tax Expert for several years so I'm very familiar with the software. 

I think it's a TurboTax/ ReCaptcha bug. 

[MarilynG1]

There are so many possible configurations of computers, internet, and modems that it's difficult to pinpoint the issue for a particular user.  As posted above, try updating Windows.  Some financial institutions require that you allow third-part access before they will download.  Check your financial account to see if this applies in your situation.  

Some require that you use a Document ID (from your 1099 form PDF) to Sign In, instead of the normal Sign In. 

Try disabling all anti-virus programs (including modems) temporarily. 

Here's a link to Sign Up for Updates on the Captcha issue.

@mcleoli 

@Kendra10 

[Paul_F]

TurboTax just released an update which resolved the issue for me. TurboTax Desktop now imports through my VPN. So, the solution is to update TT the next time you start it. 

One minor issue is that Google reCAPTCHA gets annoyed when so many people share IP addresses through a VPN. ReCAPTCHA throws an error message:

computer-or-network-may-be-sending-automated-queries, which you can expand to:

You could get this message if others that use the same Virtual Private Network (VPN) you use are sending automated searches to Google.

Some VPNs and tunnel services cause all traffic to be blocked because they make it impossible for Google to tell the difference between abusive and non-abusive traffic. 

After I waited, I tried again. I received the most difficult CAPTCHA puzzles I have ever seen. They finally accepted me. Then TTD imported through the VPN.

Update your OS. Update TurboTax. Be patient with Google reCAPTCHA. Then success will hopefully be yours.

[testrin]

The update resolved the recapcha issue, but now I get the "import was unsuccessful" message when trying to import from Vanguard. I'll post this as a new issue.

BTW, TurboTax, recapcha is hard for older eyes, and the audio alternative is pretty bad as well. Why not switch to Cloudflare's system? Just a click and you're done.

[CatinaT1]

Are you trying to import from Vanguard Group? This is a known issue. You can sign up for updates in this link: Why am I unable to choose Vanguard Group for importing?

[asimeonett]

Hi, no, I was only posting to help assist people, I work for TT part Time at this time.

Thank you