Print function now PARTIALLY BROKEN! with new March 20, 2025 version released this morning 3/20/2025. was STILL BROKEN with 2024.r22.030 version of TurboTax 2024 Premier for Mac Deskop. Another black eye for TurboTax QA?

[les_rjtt]

@MonikaK1 @JotikaT2 and calling on all "Employee Tax Expert" out there.

1. I really appreciate your feed-back on the community forum but...

2. When there are so many users still reporting print problem 2 months into the issue, you would expect that turbotax managers on the engineering side would have not problem being pro-active and providing a help link to known workaround.    Even the latest link provided to be notified for a solution is lame.  It would not require much effort if user-friendliness was important to provide the link to user-provided workarounds instead of getting everyone frustrating trying to look for a solution close to 1 month before the filing deadline.

3.  The best workaround I have found is through the FILE tab but then ignoring the step-by-step broken functionality and instead using the menu for FILE->PREVIEW as this will allow you to properly save as a PDF printable doc the type of returns you want to keep:  "returns only" vs. "recommended" vs "the whole enchilada".  That is WHEN YOU CLICK on the second from the right icon with the "Glass View" image rather that the "Download" image which does not work either.   

4.  The other workaround listed by other users (FILE-> Save to PDF) comes short for me in the sense I am not exactly sure which type of return is being printed.  I believe it may be the "recommended" option with some worksheet than only the returns but not obvious at first.

5.  I took the time to indicate the exact Mac OS option I am running.  This morning, I launch again TurboTax and was told a new version was available.  I did downloaded and installed it.  Now another bad point for the release team but comparing the About TurboxTax versions of today March 12th with my last install on March 6th...  The 2 versions are identical.  There is NOTHING CHANGED but the date of the forced reinstalled and now Topics shows "230" instead of "228".   The application installed on 3/12/2025 = 3/6/2025 = 2024.r21.027 = PRINT does not work.

6.  When you indicate Print works on "your Mac"... you do not indicate which Mac OS version you are running?  I reported my issue on OS Ventura latest update of 13.7.4.   Are you running a Mac on this same config or on OS Sequoia or later version?

7.  BOTTOM LINE:  I am grateful to the Community Forum and user "MAUKRO" deserve big kudos for his workaround to this nagging software issue.    I am also greateful for all of the Employees who have tried to help and let us be patient waiting for a software fix.  

Still, if I was TurboTax VP of engineering or customer support, I would have long stepped up my game by (a) providing user MAUKRO a complimentary TurboTax 2025 version next year and (b) broadcasting the print woraround wide and large, including by a help panel message inside the application when it comes to the PREVIEW RETURN.    But again, this is only if I was CEO, VP or Director of this or that who cares about user-friendliness at Intuit TurboTax.  But my expectations are so low at this point...

Now, moving along while still waiting for a real software fix.  Thank for reading.

[JotikaT2]

Some customers have been able to print while others have not.  But there has been progress made on resolving this issue for those who cannot print or save to a pdf. However, the expected release date is not for another 2 weeks.  

Please sign up to be notified for updates when this issue is rectified using the following link.

Why am I not able to Save to PDF on TurboTax Desktop MAC?

[quebedeaux]

#3 works nicely (workaround).

Intuit still needs to resolve this, but it's nice to be able to get around the issue. Definitely agree with kudos for the poster of the work around!

John Q.

[quebedeaux]

I think i'm responding because i'm disappointed in this type of response. It's not helpful nor acceptable to say 'sign up' and 'it'll be 2 weeks'. Fortunately one of the work arounds mentioned above was perfect.

-John Q.

[Bob_D]

Many thanks les_rjtt !  Agree that Intuit response has been and continues to be scandalous.

[Makers]

I'll add that the application crashes if I select "All forms & worksheets" when I attempt to use the "preview" workaround to print. 

[Mike9241]

does your system meet minimum requirements? if so contact support 800-446-8848.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/minimum-syst... 

[Makers]

Yes. Running Ventura 13.7.3.

Turbotax version 2024.r22.030, Build date 3/14/25 at 2:10:21 (updated today!)

Experiencing the same inability to print as has been posted above, but also found the app crashes if i try to preview all forms and weeksheets.

What good will calling tech support do?

[Bob_D]

akers
Level 3
I'll add that the application crashes if I select "All forms & worksheets" when I attempt to use the "preview" workaround to print.

The File>Preview workaround worked fine for me for both "filing version" and "All forms & worksheets".

Running macOS Ventura 13.7.4 (22H420) on 2018 PowerBook Pro i7 [Can't find earlier-this-week TurboTax Desktop for Mac version information because it is insisting on forcing an update when I try to launch it.]

[Makers]

Is this issue - unable to print (without enlisting the "preview" workaround) still being worked on?

[CatinaT1]

Yes, it is still being worked on.

Please sign up to be notified for updates when this issue is rectified using the following link: Why am I not able to Save to PDF on TurboTax Desktop MAC?

[Oldheliskier]

Vers.:2024.r22.030 built on Mar 13, 2025 @ 02:25:37AM of TurboTax 2024 Business for Mac desktop still has print issue. Please provide workaround.

[les_rjtt]

@Oldheliskier 

@Bob_D 

@Makers 

@quebedeaux 

**** UPDATING my initial report this March 20, 2025 after new TurboTax version 2024.r23.034 released this morning 3/2025.  Note that if you used the FILE->PRINT, the panel offering you to select which type of returns do you want to print (returns only/returns with worksheets/all) is now properly displayed and allows you to either preview/open, Print or Save a PDF.

What is still partially broken is trying to use the Steps by Steps "Print Returns" button from the File tab and Save For your Records panel.   It looks like TurboTax has now disabled the type of returns selection panel and brings you straight to their "returns with worksheets" default.   

So yes, you can somewhat print but if you want to know what you are printing/saving (especially if you need to mail a return), use the TurboTax menu PRINT-> FILE.

FOOD FOR THOUGHTS to TurboTax Communication and QA Managers : you definitively need to take some communication training 101 class when it comes to sending a welcome but very late mass email to all users reporting this PRINT failure bug.  It would not have cost you much effort to also include the well-documented workarounds that your Users and Customers have long been posting and re-posting.  Instead as of yesterday,  there are still so many users posting that they are stuck not able to print and unaware of these workaround.  Just saying...  Email Communication 101 and releases notes would go a long way

[Makers]

Thanks for the heads up! I just applied today's patch and printing seems to work. I tried printing from the interview tabs as well as from the apple menu bar and both worked, letting me select whatever I wanted to print, eg, return only, return and recommended worksheets, .... 

[BAK12]

I am trying to print my returns with selected pages. However, each time, action requires me to SAVE, and when reopen file and  try to print, only does FULL document and double sided with pages that must not be submitted to IRS.