Phone number for a represenative

[wintergardenwood]

How do I use my turbo tax cd if I do not have a cd drive?

[rjs]

TurboTax does not provide telephone support for the Free Edition unless you add the PLUS package, which you have to pay for.

https://ttlc.intuit.com/replies/4241406

[sklerog]

I have Deluxe and turbotax lost my tax data!!! I was almost finished with my 2018 taxes and intuit made me buy  the Deluxe version and I no longer have my almost complete taxes. I have had to start from scratch.

[DoninGA]

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@sklerog wrote:

I have Deluxe and turbotax lost my tax data!!! I was almost finished with my 2018 taxes and intuit made me buy  the Deluxe version and I no longer have my almost complete taxes. I have had to start from scratch.

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You have to sign onto your 2018 online account using the exact same user ID you used to create the 2018 online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note:  The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[samled]

I need to talk to a representive

[DoninGA]

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@samled wrote:

I need to talk to a representive

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See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Or -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

On any TurboTax web page, including this one, click on Contact us at the bottom of the web page.

[JOSEPH BIGGE]

Unable to complete my 2021 tax return.   In the verification step----the last step--- the phone number that you have on file is 10 or more years old.  Help!  What is the next step??