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i cant call, i'm currently in Chile, is there another option? i still have the same problem "Whoops! We hit a snag loading your data. Please try again."
Not really. You most likely will have to contact Support.
@nelson110889 wrote:i cant call, i'm currently in Chile, is there another option? i still have the same problem "Whoops! We hit a snag loading your data. Please try again."
You can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
Ok, I just had this same error. Seems to be a theme with expats using foreign addresses... I fixed it by changing the address in "personal info" from a foreign residence back to a US residence. I think if you get to the end and pay with a card that has a US address, that has to match the address you put in Tax home -> "personal info". That was my case and changing the address from a foreign one back to the US address as the credit card, it fixed it and allowed me to checkout. Hopefully that helps someone
You can e-file with a foreign address, but there are restrictions.
Can I e-file with a foreign address?
TurboTax only accepts Visa, MasterCard, American Express, and Discover cards with a US billing address.
Can I pay my TurboTax fees with a foreign credit or debit card?
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