Need new download for lost CD

[grammy6]

Lost my cd for 2016 and need download.  [Removed]

[SweetieJean]

It is not safe to post your email address on this public forum.

[SweetieJean · Accepted solution]

Turbo Tax has many different numbers to ensure you get connected to the TurboTax expert who is best suited for your particular question.

If you need help from a TurboTax expert, https://support.turbotax.intuit.com/contact/, ask your question, and click Submit. On the next page, choose the Call option and follow the instructions.

You'll then get a toll-free number to a TurboTax expert who is specially-trained to handle your particular question.

[bd161125]

yes lost my cd

[AnnetteB6]

You will need to contact TurboTax support for help to get a downloaded version to replace your lost CD.  

Please see the contact us link in the following TurboTax article to get started:  How do I get a replacement for a lost or damaged TurboTax CD?

[basegad]

I'm in the same situation but bought my CD at CostCo.  Intuit says they have no record of my purchase (despite me having the e-file confirmation email with link to their website with the e-file activity) and that I need to buy a new copy.  Curious if you ran into a similar situation or if Intuit looked-up your license key so you could download/install for no additional cost?