Get your taxes done using TurboTax

I'm in the same situation but bought my CD at CostCo.  Intuit says they have no record of my purchase (despite me having the e-file confirmation email with link to their website with the e-file activity) and that I need to buy a new copy.  Curious if you ran into a similar situation or if Intuit looked-up your license key so you could download/install for no additional cost?