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Level 2

My Turbotax 2019 for Mac no longer opens

None by TT.  This is a disgrace.  Several contributor to this log have found some work-arounds that permitted them to eventually file their taxes. But no thanks to TT technical support which stubbornly refers callers to irrelevant help pages or asks customers to try solutions  which have been repeatedly debunked as useless (e.g., upgrade to Catalina). What is puzzling is that TT does not even monitor this blog to learn what has been tried and worked. The solution for many long time TT users posting in this blog, me included,  is to switch from next year to a new product.

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Level 1

My Turbotax 2019 for Mac no longer opens

I did ask for a refund on the state filing fee.  I had my "order number" for the unsuccessful filing attempt and it was refunded promptly.  I hope they fix it too.  I also spent 2 hrs trying fix.  PITA.

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Returning Member

My Turbotax 2019 for Mac no longer opens

I have the receipt for the state tax return expenditure that TurboTax did not deliver.  Where do I send that to get the refund?

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Level 3

My Turbotax 2019 for Mac no longer opens

That is for a different issue.

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New Member

My Turbotax 2019 for Mac no longer opens

Just use Firefox instead of Safari.

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Level 15

My Turbotax 2019 for Mac no longer opens


@VHRoper wrote:

Just use Firefox instead of Safari.


I don't know what you are asking about.  This thread is about a problem a user was having with the CD/download software  installed on a Mac.  No browser is used or needed with the desktop software.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
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Level 2

My Turbotax 2019 for Mac no longer opens

@CassLO:Dead link. This reply is unhelpful.

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Level 2

My Turbotax 2019 for Mac no longer opens

Hi, @George21. What was the free utility that you used to completely uninstall TT?

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Level 2

My Turbotax 2019 for Mac no longer opens

As of Monday, May 4, this remains an ongoing problem with no appropriate solution or support from Intuit. I encountered the problem upon purchasing the AuditDefense add-on. The application bombed, and I committed the sin of sending the trouble ticket as requested.

 

Platform: Mac, High Sierra

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Returning Member

My Turbotax 2019 for Mac no longer opens

No didn't use a utility.  Just put all in trash.  Should I use a utility?

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Level 2

My Turbotax 2019 for Mac no longer opens

AppCleaner

I am sure there are others, also for free.

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Level 2

My Turbotax 2019 for Mac no longer opens

I tried putting it all in the trash, and it did not work.  I had to use an app to remove all the hidden items in my libraries.

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Level 3

My Turbotax 2019 for Mac no longer opens

Did removing all of your hidden TurboTax files work?

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Level 15

My Turbotax 2019 for Mac no longer opens


Here is a FAQ for how to uninstall Mac for all the files.
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
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Level 2

My Turbotax 2019 for Mac no longer opens

Yes. I tried just moving Turbotax into the trash bin, but that did not solve the problem.  I used an app to remove everything.  It was easy and fast.  Then I reinstalled Turbotax, and it worked.