My document id # on my license is not working. It keeps saying error

[Folkyeahh28]

What is wrong with my document id# because it keeps registering as wrong

[SteamTrain]

If  for NY...depending on the license type...check the following pictures provided by NY:

Sample Photo Documents | NY DMV

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AND, it is not the DMV ID number

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Later Edit !!!!

Some folks (below) are saying it works if you enter ONLY the first three Alphabetic or Numeric characters....no more than that.

[jvega2123]

still not working. called turbotax. they said its an issue going around. they dont know when it will be fixed

[user17695287876]

I felt dumb once I figured it out, ya just have to put the first 3 digits of the doc# like VEG

[TurboTax12573226]

Not the case for me, unfortunately. I’m including everything after Doc# and it’s saying I must include the first three letters. 

[TurboTax12573226]

So now that I’ve actually figured it out…. I feel more stupid than you possibly could have. Oh. My. Goodness. 

[ZZZZoe]

Can you please share what did you put in there? Mine is not working neither. 

[MarilynG1]

If you're using TurboTax Online, clear your Cache and Cookies and retry entering your driver's license number.  Make sure there's no spaces/extra characters, and the dates are for a valid license.

In most states, a driver's license is not required to file, so you may be able to 'skip' this entry and Continue.

@ZZZZoe 

[Calimar]

Yay! You saved the day. Thank you. Entering only the first three digits worked for me when the field would not accept the 10 digit document number. I had also tried switching browsers and that did not work by the way.