Message not connected to internet

[grgrant]

I downloaded TT deluxe 2024 from Amazon and went through the installation process. When the installation process got to the activation page, it hung for a few seconds and displayed the Unable to connect to Internet. I have uninstalled and reinstalled, run as administrator, and disabled my Windows firewall. Nothing helps. Error is still the same.

[lmpahls]

Having the same issue, tried all suggestions above and no luck

[RM999]

My suspicion is their activation servers are down. May be we try tomorrow to see if they are backup. I think the issue is on Intuit end.

[RM999]

Looks like it is working now. I am not sure if the service is backup. But I also did the following:

Went to: https://shopping.turbotax.intuit.com/unified/downloads?cgcview=downloads

Logged in to my account

Added, my product key here by clicking "Enter your license code here". It gave me a popup to add product code. I entered the product code from my Amazon order

After that I launched the Turbox and it fetched the license from my account.

May be it is looking for product code to exist on your account 

[HWKY]

Yep.  Just started TT and it came right up, asked me for the code which I entered, and we're off to the races.

[dl2loving]

I somehow got it to work after having this issue, but I'm not entirely sure how I got it. It may have just been me trying multiple times and it finally went through as perhaps it was some server issue on Turbotax's side. But here are the steps I tried that will hopefully help everyone recreate this.

-Uninstall it.
-Right-click the installer and run it as administrator. Then install as usual.
(The above two I think are the main things I did differently than everyone else here.)
-Add an exception to the .exe file in Windows Defender in the "virus & threat protection" and "firewall & network" protection settings. (or equivalent antivirus) It should be located at "C:\Program Files\TurboTax\Individual 2024\64bit\TurboTax.exe" by default or something that looks very similar. You can find the path by right-clicking the desktop shortcut icon, clicking "properties", then the "shortcut tab" and finally checking the "target" box to see for sure.
-Instead of double clicking the desktop shortcut icon to run it, right-click it and run this as administrator too.

From there it worked and I was able to reach the product key entering step.

But what a pain this was. It seems like every year there's some new issue to contend with and they don't tend to fix bugs from prior years too. So they just keep stacking up.

[grgrant]

I spoke with someone from tech support that said the problem was on Turbotax end. About an hour after the call, the activation process started working properly and my installation completed properly. 

[jlisaloo15]

Uninstall McAfee protection. This protection can interfere with activation of product.

In addition, if you have more than one product downloaded - remove all of them except the original. 

Lastly, ensure your Windows software is up to date and the Advanced options are up to date. If you have any updates available - download, install and restart computer after completion. 

[terry581]

Thank you.   Been there.  Done that.  All updated and I’ve never had McAfee.  All other firewalls and av were turned off and nothing changed.  (Turned them back on after though.  Not going to stay unprotected) 

[terry581]

Great to hear!   I’ll try it tomorrow.  Today got me all burnt out on TT. 

[mccaffrj]

Thank you for update.  Turbo Tax allowed me to enter my activation code and started.  It was something on Turbo Tax end!!  I right clicked on icon  - Run as Administrator and screen popped up to enter code.  Thank you

[rk34]

I had this error initially and tried to download the patch which is still not properly connecting...Does anyone know if this is an intuit issue?

[xmasbaby0]

There was a known issue on 1-10-2025 that has now been resolved.  Try again and see if you are okay.

[mthomtech]

I'm having the same issue, and still not resolved.  I've downloaded multiple times, made sure my product key is in my intuit account, made sure my mac user account is admin ... nothing has worked.  As soon as it tries to pull up the activation page, it gives me the not connected to internet error.  All my previous versions of TurboTax work fine and download updates, so it seems to be something specific to this version and/or the activation process.

[rk34]

I called and was told it was something on my end!with my firewall(not). I was going to try on a Mac, but sounds like I’ll have the same issue there.