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If you are using the correct AGI and the return is still getting rejected, then the problem is likely in the 2019 AGI records of the 2020 IRS e-file database.
Here are some possible reasons and your options -
If you’re getting an e-file reject, there are a few possible reasons why:
If you’re still having trouble, we suggest that you check with the IRS to make sure that the copy of your return is the same as what they have in their records. To do this, you can order a tax return transcript.
If you’ve tried everything and nothing works, you can still file a paper return by printing out copies of your federal and state returns and mailing them. We’ll include File by Mail Instructions on where to send your returns and what forms, if any, you need to include.
I have the same problem. For 2019 I filed as a married couple. I filed as a married couple for 2020 but my husband passed away after June 1st. Could this be the problem? Everything has carried over correctly from my 2019 return in Turbotax. Is this a Turbotax error on filing with the Feds? Please investigate.
We understand you are having an experience with entering your AGI. If you are entering the correct AGI, but your tax return is still rejected, please follow the instructions in this link: What if I entered the correct AGI and I’m still getting an e-file reject?. If this does not resolve your issue, please let us know the exact error code you are receiving.
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