"Live Tax Advice" did not call back

[ranamaska]

after 6 attempts and 4.5 hours waiting - I closed Turbotax and quit for the day.

I have been 'clicking' the "connect with an expert" button repeatedly. I get the "will call in 5 minutes" message only to wait another hour. I realize this is a busy time, but perhaps a message that I am still in the cue or other.

[IsabellaG]

We have forwarded your concerns, but in the meantime is there anything that we can help you with in this forum?

[ranamaska]

Thanks for forwarding the concern.

I suppose I could try again today.

Just in case, do you know the secret contact info to request a refund for the TT fee?

[CatinaT1]

Here is a link: How do I request a refund for my TurboTax product?

[ranamaska]

I tried one more time.

I received an email that an agent sent me a message. 

instructed to log in to turbotax to get the message.

WHERE? are the messages?

There is no link to a mailbox.

the help window does not help find it either.

[ranamaska]

trying something different this week. I click on the, "connect with an expert" - wait for the appointed time for call back to be shown and then wait for one hour past that. Then I close everything and try the next day. Currently sitting and waiting for the third try to call back.

Not sure what is wrong - this worked last year without fail.

fyi - turbotax deluxe desktop version for mac - not online

[ranamaska]

Here is the nice blue button that tells me when the call back that never happens is to occur.

[ranamaska]

Another failed attempt to "contact an agent" today. So Tried the 800 number - no contact there either!

Is there a way to find how long the wait is to get help? I have been trying to make contact for 9 days.

Even if all I get is an appointment for a phone call would something.

[ranamaska]

Whatever you forwarded finally landed on the right desk!

connection problem solved!!

[ranamaska]

sometimes when we are really stupid we really need a lot of help!

I needed a lot of help!

Thanks to the A-Team 😘

Katie - Teresa - Kristina - Catina - Isabella - Monika - Linda - Victoria

[geogin]

Turbotax was very positive about offering Live Tax Advice for $60.   I clicked the button to buy.   They cheerfully took my credit card number and immediately bill my card.  I was delighted to see the button change to "Connect with an Expert".   I have been clicking that button for an hour and get nothing but a totally blank screen. Have I been scammed by Turbotax?

[ranamaska]

Are you using a desktop version or online?

if desktop - You should get a popup window after you click on it ONCE.

The popup will tell you to expect a call back in xx minutes at a phone number you provide.

if not try the 800/446/8848 support number.

good luck!