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Level 1
February 22, 2025
Question

Live chat available?

  • February 22, 2025
  • 169 replies
  • 927 views
Need to speak to someone, or email, but don't want to call

    169 replies

    Level 2
    February 12, 2026

    My daughter did her taxes and made a mistake on the part that says who can claim her. We look and try to amend it but could not find the area to correct that mistake.

    DoninGA
    Level 15
    Level 15
    February 12, 2026

    @Jcardenasw 

    When editing her personal information, on the screen Let's check for some other situations check the box labeled Another taxpayer can claim me as a dependent on their tax return

     

    Note - Even though she will amend her tax return, you will have to print and mail your tax return if you are keeping her as a dependent on your return.  The IRS has received a tax return with her Social Security number and will reject any other e-filed tax returns with that same SS number.  The IRS will pay you any tax refund based on her being your dependent.

    Level 2
    February 12, 2026

    Can someone explain to me the products available to file a Business Partnership?  I would like to know what Turbotax Business product options are available.  I need to file the Federal, and two state returns for a Partnership.  I do not need Expert Assist, rather I just need the software to guide me through the questions concerning the tax filing.  

    DoninGA
    Level 15
    Level 15
    February 12, 2026

    @user17709123072 You will need to purchase and download the TurboTax Business Edition for the partnership tax return, Form 1065.  The Business Edition can only be installed on a Windows based computer, it cannot be used for a personal tax return, Form 1040

    Go to this TurboTax website for the Business Edition - https://turbotax.intuit.com/small-business-taxes/cd-download/

    Level 2
    February 13, 2026

    lI usually have automatic renewal tax program.  Have not recieved update or info

    Level 15
    February 13, 2026

    @ onrydog wrote:

    lI usually have automatic renewal tax program.  Have not recieved update or info


    Are you referring to the TurboTax Advantage program for automatic purchase of the new software each year (which is download only since there's no CD)?  

     

    Was your credit card charged in November?    If you were charged, have you looked in your TurboTax Advantage account to see if a license code is there for the 2025 software?

    Level 2
    February 13, 2026

    Live chat

    Level 15
    February 13, 2026
    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    Level 2
    February 13, 2026

    I need help 

    Level 15
    February 13, 2026

    LIVE ASSISTED

    https://turbotax.intuit.com/personal-taxes/online/live/how-it-works.htm

     

     

    FULL SERVICE

    https://turbotax.intuit.com/personal-taxes/online/live/full-service/

     

     

    Or….Post clearly worded, very specific complete questions here in the user forum.  We cannot see your screen or your tax return.

     

    @Princeten5

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    Level 2
    February 14, 2026

    Did I opt into the 5 days early option for refund?

    Level 15
    February 14, 2026

     No one in the user forum can see your choices.   Take a look at your TurboTax fees and see if you have a fee for $35 for "5 days early" there. 

    How can I see my TurboTax  fees? 

    https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m682vq7k

     

    @markadams26

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    Level 2
    February 15, 2026

    Hi, I find all for free but at the end phone app add $89. 

    DoninGA
    Level 15
    Level 15
    February 15, 2026

    @Buritu If you are using the Mobile app and you did NOT use TurboTax for the 2024 tax return, then the 2025 return is free.

    See this - https://blog.turbotax.intuit.com/tax-news/e-file-is-now-open-why-you-should-file-your-taxes-early-21087/

     

    Otherwise -

    The TurboTax Free online edition is for very simple tax returns that do not require any other form or schedule other than the Form 1040.  If your tax data requires entry on any other form or schedule then you must upgrade to the Deluxe edition or higher.

     

    If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Switch Products on the lower left side of the program screen while working on the 2025 online tax return. Click on Clear & Start Over

     

    Go to this TurboTax website for the Free online edition - https://turbotax.intuit.com/personal-taxes/online/free-edition.jsp

     

    Please Note -

    TurboTax Online: Important Details about Filing Form 1040 Returns with Limited Credits

    A Form 1040 return with limited credits is one that's filed using IRS Form 1040 only (with the exception of the specific covered situations described below). Roughly 37% of taxpayers are eligible.

    If you have a Form 1040 return and are claiming limited credits only, you can file for free yourself with TurboTax Free Edition or TurboTax Live Assisted Basic (if available), or you can file with TurboTax Full Service at the listed price.

    Situations covered (assuming no added tax complexity):

    • W-2 income
    • Interest or dividends (1099-INT/1099-DIV) that don’t require filing a Schedule B
    • IRS standard deduction
    • Earned Income Tax Credit (EITC)
    • Child Tax Credit (CTC)
    • Student loan interest deduction

      Situations not covered:

      • Itemized deductions claimed on Schedule A
      • Unemployment income reported on a 1099-G
      • Business or 1099-NEC income
      • Stock sales (including crypto investments)
      • Rental property income
      • Credits, deductions and income reported on other forms or schedules
    Level 2
    February 17, 2026

    Tax refund advance

    Level 15
    February 17, 2026
    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    Level 2
    February 18, 2026

    I purchased the quicken Will Builder when I did my taxes on Turbo Tax and even did most of the documents.  But now I can't seem to find my account or am not  able to log in.  Is anyone able to help me? I have already tried to reset my password

    Level 2
    February 18, 2026

    I accidently clicked interest income earned on I bond as Shown in box 1. i changed it to box 3.  However your   amount shown is continually DOUBLE the interest which I turned in and sold this year

    HOW TO CORRECT as true interest is half what is listed