Live chat available?

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@ 6129138991 wrote:

Im having trouble signing in 

And also need to know whats happening with my return

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You'll need to describe the log-in problem.   Is it unable to recognize your User ID or password?  If so, we can tell you about the Account Recovery tool.

As for "what's happening with my return", we won't know what that means.   If you explain it (don't post any personal info in this public forum), someone may be able to comment.   And please clarify if your question is about your "return" (the forms) or about a tax "refund?"

Try clearing the cookies and cache.   It handles many issues that seem nonsensical on a regular basis with online activity. Watch to be sure you are selecting 'all time' as example.  Do not use selections like 'last hour' for those browsers that give  you options.

• How to clear your cache

Once this is complete open your return and try again.

If you are using TurboTax Desktop, save your return, then at the top select Online, then Check for updates.

@Seniorlady7 

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@ stephmu10 wrote:

I paid for my MO taxes through my bank, but it also took it out of my Federal refund. How can I fix this? 

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You cannot pay state taxes due out of a Federal refund, and TurboTax does not pay any state taxes due on behalf of a filer.   If something was taken out of your Federal refund by a TurboTax partner, it is most likely the TurboTax product preparation fees or any optional add-ons, plus a $40 service fee for that option.

Or did you pay for your TurboTax product fees up front with credit/debit card?

See if you can tell what you were charged for by signing into TurboTax, and at the Tax Home scrolling down to Order Details.

Also, verify the amount of your Federal refund by looking at your Form 1040, Line 35a.

Have you received your Federal refund?   If so, in your online bank account can you tell whom it was from?  Was it directly from the IRS/US Treasury, or does it name a third-party company?  That might provide a clue.

FAQ:  Can I pay my state taxes from my Federal refund?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/pay-state-taxes-federal-refund/L0x0nJzC0_US_en_US

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@Devonharkins wrote:

...my tax return accidentally went through and I still have like about one or two more things coming through so I was trying to figure if there's any way how y'all can maybe cancel that....

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It's too late once you hit the "Transmit" button. You'll have to wait until the return is accepted and then file an amended return.

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@Abeecham wrote:

I should only be charged for alabama 39 and nothing fro. Turbo tax and no 40. 

 

It is showin157 which is wrong. I should o ly be changed 

I chose th free turbo so no need to charge

 

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The TurboTax Free online edition is for very simple tax returns that do not require any other form or schedule other than the Form 1040.  If your tax data requires entry on any other form or schedule then you must upgrade to the Deluxe edition or higher.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Switch Products on the lower left side of the program screen while working on the 2025 online tax return. Click on Clear & Start Over

Go to this TurboTax website for the Free online edition - https://turbotax.intuit.com/personal-taxes/online/free-edition.jsp

Please Note -

TurboTax Online: Important Details about Filing Form 1040 Returns with Limited Credits

A Form 1040 return with limited credits is one that's filed using IRS Form 1040 only (with the exception of the specific covered situations described below). Roughly 37% of taxpayers are eligible.

If you have a Form 1040 return and are claiming limited credits only, you can file for free yourself with TurboTax Free Edition or TurboTax Live Assisted Basic (if available), or you can file with TurboTax Full Service at the listed price.

Situations covered (assuming no added tax complexity):

• W-2 income
• Interest or dividends (1099-INT/1099-DIV) that don’t require filing a Schedule B
• IRS standard deduction
• Earned Income Tax Credit (EITC)
• Child Tax Credit (CTC)
• Student loan interest deduction

  Situations not covered:

  • Itemized deductions claimed on Schedule A
  • Unemployment income reported on a 1099-G
  • Business or 1099-NEC income
  • Stock sales (including crypto investments)
  • Rental property income
  • Credits, deductions and income reported on other forms or schedules

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@user17707543114 wrote:

I need help with account 

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See this TurboTax support FAQ for contacting a tax expert - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbotax-live/L73wOZD5D_US_en_US