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madscrappers
New Member

License key does not work

I purchased the downloadable version of Turbotax from Amazon but the license key/redemption code is not valid. How am I supposed to complete my taxes?

posted
‎April 6, 2025 10:55 PM
last updated ‎April 06, 2025 10:55 PM
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JohnB5677
Expert Alumni
Expert Alumni

License key does not work

Please try the guidance in How do I get started with TurboTax Desktop?

 

For installation and software issues you can contact the TurboTax Support Phone Number

 

Edited 04/08/2025 | 07:43 AM PST

@madscrappers

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‎April 7, 2025 5:18 AM
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madscrappers
New Member

License key does not work

The correct answer is "we cannot help you with a Turbotax purchase on Amazon". You need to purchase directly from Intuit in order for them to help you.

‎April 9, 2025 11:13 AM
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